We are pleased to welcome you to ruä, where your experience is our priority. To help us serve you better, please review our reservation policy below:

Reservation Assistance Contact Information:
● Call/WhatsApp: +250 795 576 326
● Email: restaurant@rua.rw

Booking Policies:
● Punctuality: To ensure your reservation is honored, please arrive on time. If you anticipate a delay, kindly notify us in advance to avoid cancellation after the 20-minute hold period.
● Pet Policy: Pets are welcome on our terrace area, provided they are supervised at all times.
● Age: ruä reserve is restricted to adults 21+ years-old, legal document may be asked by staff at any time.
● Duration: During dining peak hours or other events; dining hours are limited to 2 hours per reservation.
● Corkage: For guests looking to enter Alcoholic bottles or Cakes from outside, a fee of 100k for Wine & Liquor, and 30k for Birthday Cakes. Limited to approval from Management.

Deposit for groups of more than 10 guests:
● For groups of more than 10, a deposit of 10,000 RWF per guest is required to secure the booking. This deposit is fully consumable but nonrefundable and will be applied towards the final bill.
● For groups of more than 10 guests, it is advised to pre-order or guests will be limited to the group menu and tapas menu.
● For private parties contact us via email or phone number.
● All other booking policies remain the same for large groups and must be respected.

Payment details:
● Momo: 7952962 (RUA KIGALI)
● Equity (RWF): 4002201158246
● I&M (RWF): 20095933002

We look forward to welcoming you at ruä!